ndajee Privacy Policy

01 Who We Are

ndajee is an online gaming and betting platform operated for players in Bangladesh. The platform is accessible at ndajee.app and through the ndajee mobile application. For the purposes of this Privacy Policy, "ndajee", "we", "us", and "our" refer to the operator of the ndajee platform.

ndajee acts as the data controller for the personal information collected through the platform. This means we are responsible for deciding how and why your personal data is collected and used. If you have any questions about how your data is handled, you can contact us at [email protected].

This Privacy Policy applies to all users of the ndajee platform, including registered account holders and visitors who browse the site without registering. By using ndajee, you acknowledge that you have read and understood this policy.

02 Data We Collect

ndajee collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the site, and in some cases from third-party verification providers. Here is a breakdown of the categories of data we collect:

ndajee does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your explicit consent.

03 How We Use Your Data

ndajee uses the personal data we collect for the following purposes:

• Account Management: To create and manage your ndajee account, verify your identity and age, and maintain accurate account records.
• Payment Processing: To process deposits and withdrawals via bKash and Nagad, verify payment sources, and maintain transaction records.
• Platform Operation: To provide access to games, process bets, calculate and pay out winnings, and deliver the core ndajee service.
• Security and Fraud Prevention: To detect and prevent fraudulent activity, money laundering, account abuse, and other prohibited conduct on the platform.
• Customer Support: To respond to your queries, resolve complaints, and provide assistance with your account.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Platform Improvement: To analyse usage patterns and improve the ndajee platform, fix technical issues, and develop new features.
• Marketing Communications: To send you information about promotions and offers where you have opted in to receive such communications.

ndajee will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or having another lawful basis to do so.

04 Legal Basis for Processing

ndajee processes your personal data on the following legal bases:

• Contract Performance: Processing that is necessary to provide the ndajee service to you under the Terms and Conditions you agreed to when registering — including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including identity verification, anti-money laundering checks, and record keeping requirements.
• Legitimate Interests: Processing carried out for ndajee's legitimate business interests, such as fraud prevention, platform security, and improving the service — provided these interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit consent, such as sending marketing communications. You can withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Data Sharing

ndajee does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:

• Payment Processors: bKash and Nagad receive the financial data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by strict data security obligations.
• Identity Verification Providers: Third-party KYC (Know Your Customer) providers may receive identity data to verify your age and identity as required by our operating obligations.
• Technology Service Providers: Companies that provide hosting, analytics, customer support software, and other technical infrastructure necessary to operate the ndajee platform. These providers are contractually bound to process your data only on our instructions.
• Regulatory and Law Enforcement Authorities: Where required by applicable law, ndajee may disclose personal data to government authorities, regulators, or law enforcement agencies.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the ndajee business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be protected.

All third parties with whom ndajee shares personal data are required to maintain appropriate security measures and to use the data only for the specific purposes for which it was shared.

06 Cookies and Tracking

ndajee uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. A cookie is a small text file stored on your device when you visit a website.

ndajee uses the following types of cookies:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options to improve your experience on the platform.
• Analytics Cookies: Help us understand how players use the ndajee platform so we can improve it. Data collected through analytics cookies is aggregated and does not identify individual users.
• Marketing Cookies: Used to deliver relevant promotional content to you where you have consented to receive marketing communications from ndajee.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ndajee platform. Most browsers allow you to view, manage, and delete cookies through the browser's settings menu.

07 Data Retention

ndajee retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

• Active Accounts: Personal data is retained for the full duration of your account being active on the ndajee platform.
• Closed Accounts: Following account closure, ndajee retains certain personal data for a minimum period as required by applicable anti-money laundering and financial record-keeping obligations. This is typically five years from the date of account closure.
• Transaction Records: Financial transaction records are retained for a minimum of five years to comply with financial regulations.
• Support Communications: Records of customer support interactions are retained for up to two years from the date of the interaction.
• Marketing Data: If you opt out of marketing communications, your preference is retained indefinitely to ensure we do not contact you again.

When personal data is no longer required, ndajee securely deletes or anonymises it so that it can no longer be associated with you as an individual.

08 Data Security

ndajee takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration.

• All data in transit between your device and ndajee servers is encrypted using TLS (Transport Layer Security) protocols.
• Sensitive data including passwords and payment information is stored using strong encryption and hashing algorithms.
• Access to personal data within ndajee is restricted to staff members who need it to perform their job functions, and all staff are bound by confidentiality obligations.
• ndajee conducts regular security assessments and vulnerability testing to identify and address potential weaknesses in the platform.
• In the event of a data breach that is likely to result in a risk to your rights and freedoms, ndajee will notify affected users without undue delay.

09 Your Rights

You have the following rights in relation to the personal data ndajee holds about you. To exercise any of these rights, contact us at [email protected]. We will respond to all requests within 30 days.

ndajee will not charge a fee for exercising any of these rights in normal circumstances. We may need to verify your identity before processing a request to ensure we are responding to the correct person.

10 Marketing Communications

ndajee may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and special offers. We will only send you marketing communications where you have opted in to receive them during registration or through your account settings.

• You can opt out of marketing communications at any time by updating your notification preferences in your account settings.
• You can also opt out by clicking the unsubscribe link in any marketing email we send you.
• Alternatively, contact [email protected] and request to be removed from marketing communications.
• Opting out of marketing communications will not affect transactional messages such as deposit confirmations, withdrawal notifications, and account security alerts — these are sent as part of the core service.

ndajee does not share your contact details with third parties for their own marketing purposes. Any promotional communications you receive will come directly from ndajee.

11 Children's Privacy

The ndajee platform is strictly for users aged 18 and over. ndajee does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use the ndajee platform or provide any personal information to us.

If ndajee becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on ndajee, please contact us at [email protected] so we can investigate and take appropriate action.

12 Changes to This Policy

ndajee may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how we use your personal data, ndajee will notify registered account holders via email or an in-platform notification before the changes take effect. We encourage you to review this Privacy Policy periodically to stay informed about how ndajee protects your information.

Continued use of the ndajee platform after an updated Privacy Policy has been published constitutes your acknowledgement of the changes. If you do not agree with any changes, you may close your account by contacting [email protected].

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ndajee handles your personal data, please get in touch with our support team. We take all privacy-related enquiries seriously and will respond promptly.

• Email: [email protected]
• Response Time: Within 2 hours during peak hours; within 24 hours at all other times.
• Data Requests: Requests to access, correct, or delete your personal data will be processed within 30 days of receipt.
• Further Information: Visit our FAQ page for answers to common questions about your account and privacy.

For account-specific privacy requests, please include your registered mobile number and a brief description of your request when contacting support. This helps us locate your records and handle your request as efficiently as possible.